Frequently Asked Questions
Click the questions below to reveal the answers. If you have any other questions that aren't in this list, please get in contact.
I am based in Spain which is part of the European Union, and I am required to charge various rates of VAT to different customers depending on their location. Customers in the United Kingdom are required to pay 20% VAT on their purchases, whereas those in the EU only pay 10%. Those outside Europe are not currently charged VAT at all. Therefore my store displays prices to all customers without VAT on the product pages, and calculates VAT as applicable at the checkout.
Yes, simply change your preferred currency using the menu at the bottom of each page.
SHIPPING & IMPORTS
All items are shipped with tracking by the Spanish national postal service Correos and are delivered by the national postal services in the destination countries (e.g. Royal Mail in the UK and USPS in the United States). Fast-track shipping with UPS is also available at the checkout.
Yes, all orders worth more than €60 (or £50, A$90, CA$80, US$60) qualify for free shipping.
Shipments to the UK or mainland Europe are estimated to take around 4-5 business days, while shipments to North America, Australia, New Zealand and certain countries in Asia are estimated to take around 8-10 business days. Please note that shipments to all locations are subject to possible delays, especially at busy times of year. Please visit this page for full shipping information.
If you are shipping to the UK, import duties only apply to shipments valued at £135 or more. This has been the case since the UK exited the Customs Union at the beginning of 2021. Import duties may apply to shipments to countries outside of Europe - please consult your country’s rules on imports for more information.
It is always possible that a package may be subject to customs checks, however I always include the required information on the exterior of the packaging and so far I am not aware of any of my shipments being subjected to checks or delays at customs.
If you are based in either Spain or the UK, then yes. You can save time and shipping costs by ordering from any of the stores listed on this page. Please note however that these stores only have a limited range and quantity of my prints in stock.
Yes. Please visit this page for full details of my returns and refunds policy.
For the best framing results, I always recommend a professional framing service. However, all of my prints (with the exception of the Panorama of London prints) are designed to fit ready-made frames that are widely available at home furnishing stores such as IKEA or Habitat. For more information and tips about framing, please visit this page.
Yes. I am always open to requests for personalisations and customisations of my print designs, for example additional locations, alternative colour schemes, or combinations of several designs together in one print. This service is free of charge for small customisations; an additional fee may be required for more involved customisations. If you are interested, please get in contact.
Yes, I am always open to new print ideas and, depending on how busy I am, will consider creating one to commission. If you are interested, please get in contact.
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